Shipping policy

SHIPPING POLICY

Last updated: June 9, 2026

At Viven, we aim to process and ship all orders as quickly and safely as possible.

Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated Delivery Time

Standard shipping usually takes 7–15 business days, depending on your location, supplier processing time, customs procedures, and shipping carrier conditions.

Free Shipping

We offer free standard shipping on all orders.

International Shipping

We offer international shipping to selected countries where delivery is available. Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email when tracking information is available.

Delivery Delays

Delivery times are estimates only. Delays may occur due to customs, holidays, weather conditions, carrier issues, or circumstances outside our control.

Wrong Address

Customers are responsible for providing a correct and complete shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your order is significantly delayed or tracking has not updated for an extended period, please contact us at support@viven.store so we can help you check the status of your shipment.

Contact

If you have any questions about shipping, please contact us at support@viven.store.

Company name: THE FUTURE VIBE Ltd Company registration number: 17240384 Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: support@viven.store